Refund policy
Returns and Exchanges Eligibility:
Non-Returnable Items:
The following items are not eligible for return or exchange:- Items that are worn, washed, damaged, or altered.
- Clearance or final sale items.
- Items without original tags or labels.
Return and Exchange Process:
-
Contact Us: To initiate a return or exchange, please contact us at info@altoicstudios.com within the designated return request period. Provide your order number and the reason for your return or exchange request.
-
Approval and Return Instructions: After reviewing your request, we will provide you with instructions on how to return your item(s). Ensure that you package the item(s) securely to prevent any damage during transit.
-
Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., you received a defective or incorrect item). We recommend using a trackable shipping method to ensure your return is received.
- Refunds and Exchanges:
At this point in time, all sales are final. We thank you for your support!
Additional Information:
Returns and exchanges will be processed within 5-10 business days of receiving the returned item(s).
Shipping fees, if any, are non-refundable unless the return is due to an error on our part.
We reserve the right to deny any return or exchange if the item(s) do not meet our return policy criteria.
At Altoic Studios, your satisfaction is our priority. We are committed to providing you with high-quality clothing and an exceptional shopping experience. Thank you for choosing us for your clothing needs.
Altoic Studios | info@altoicstudios.com | altoicstudios.com