Shipping policy

We want to provide you with a seamless shopping experience, which includes transparent and efficient shipping options.

 

1. Order Processing

Orders are typically processed within 2-5 business days of payment confirmation. This processing time may vary during high-demand periods, such as sales and holidays.

2. Shipping Costs

Shipping costs are calculated based on the chosen shipping method, the weight and dimensions of the items, and the destination. The exact shipping cost will be displayed during the checkout process.

3. Free Shipping

We may offer free shipping promotions from time to time. Details of any active promotions can be found on our website or during the checkout process.

4. International Shipping

We currently ship to destinations within Canada, USA, United Kingdom, Australia and select international locations. Additional shipping charges may apply to international orders, and delivery times may vary based on the destination.

5. Delays and Issues

While we do our best to ensure timely delivery, please note that occasional delays may occur due to factors beyond our control. These include weather conditions, customs clearance, and carrier disruptions.

6. Lost or Stolen Shipments

If you believe your shipment is lost or stolen, please contact info@altoicstudios.com. We will work with you and the carrier to resolve the issue.

7. Address Information

Please ensure that your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Shipping to Multiple Addresses

At this time, we can only ship to one address per order. If you need to ship items to multiple addresses, please place separate orders for each shipping destination.

9. Questions and Assistance

If you have questions about our shipping policy or need assistance with your order, please contact info@altoicstudios.com. We are here to help you.

10. Changes to Policy

We reserve the right to update or modify our shipping policy at any time. Any changes will be posted on our website with an updated effective date.